Find answers to your questions about the delivery journey. Learn about estimated delivery times, tracking information, and shipping options. Discover what to do if your delivery is delayed.

Shipping

Find solutions for issues such as damaged packages, missing items, or delays. Learn the necessary steps to resolve problems and ensure your delivery experience is as smooth as possible. Your satisfaction, our priority!

Problems with delivery

Find clear guidance on canceling orders and initiating returns. Understand the steps involved, learn about our return policy, and get answers to common questions regarding cancellations.

Cancellation & Returns

Discover information about available payment methods, refund procedures, and any discounts you may be eligible for. Your payment-related queries, answered with ease!

Payment & Discounts

Would you like to change something in your order?

Change in order

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Help Center España

Discover insights into order statuses, shipping particulars, and payment processes. Learn what to do in case of missing items or package issues, and find guidance on cancellations and returns. Your seamless ordering experience starts here!

Order Questions

How long does the delivery take?

My tracking number hasn't updated for a while

When will my order be dispatched? How long does processing take?

Which countries do you ship to?

Can I buy the products in retail stores and if so, where?

Delivery is taking too long

My parcel arrived damaged

There are products missing from my order

I received different bears than the ones I ordered

According to the carrier, the parcel has been returned to you, what now?

How can I cancel my order?

How can I return the bears?

Can I return opened jars?

Can I return my order if I am not satisfied?

How can I pay for my order?

Can I pay "cash on delivery"?

Do you sell gift cards?

How long does it take for the refund to be credited?

I forgot to add the discount code

Can I combine discount codes?

Where can I find a discount code?

Can I make changes to my order?

Can I change my delivery address?

Can the bears be taken during pregnancy/breastfeeding?

Which products are suitable for children?

Can I give melatonin bears to my child?

Can my teenage child take the same bears as me?

Bites vs Bears for Kids

Pregnancy & Kids

How do I make use of the satisfaction guarantee?

What should I do if more than 100 days have passed since the date of purchase?

Do you offer sample packs?

Satisfaction Guarantee

How long do I have to take the bears before I can see and feel results?

Don't I risk an overdose if I combine them?

Are there any bears that should not be taken together, or can I take several bears at the same time?

When should I take the bears?

How many calories are in one portion?

Can men consume these bears?

Intake

Are the products suitable for people with allergies?

Which products contain gluten?

Are there any side effects associated with the bears?

Will the bears influence the effect of the medication I am currently taking?

Can I get a medical consultation from you?

Why aren't all your products vegan?

Do your products contain alcohol?

What type of collagen is used?

Bears and thyroid

Ingredients & Medical Point

Ah-Mazing Hair and body hair?

PMS bears intake

Difference between Trust Your Gut and One in a Billion

How to combine biotine with keratin

Questions about products

Do you have a product catalogue?

Product brochure

Not sure which products are best for you?

Free beauty and nutrition quiz

Expert Advice

Intake, recommended dosage and ingredients

How can I get in touch with you?

Can I call you by phone?

When can I contact customer service?

Can I collaborate with Bears with Benefits?

Help & Contact