Find solutions for issues such as damaged packages, missing items, or delays. Learn the necessary steps to resolve problems and ensure your delivery experience is as smooth as possible. Your satisfaction, our priority!
Normally, the carrier should deliver your parcel within 1-4 working days. Unfortunately, there are situations where it may take longer than that. We recommend you to check the delivery status information and see if the carrier informs about possible
In general, Amazon handles parcels very carefully. Nevertheless, it can happen from time to time that a parcel arrives damaged. If any of the jars in your parcel have been damaged or lost due to damage, we will of course be happy to replace them.
Are you missing a few bears from your order?. For larger orders, it is possible that a second package is already on its way to you. If we have forgotten to include a jar, we will send it to you immediately. In such a case, please contact our customer
As a rule, of course, we only send the goods that you have ordered. Nevertheless, we are still humans and small errors can occur from time to time. Therefore, if you find other bears in your package than the ones you originally ordered, please contac
If the carrier is unable to deliver your parcel or if the storage period is exceeded and the parcel is returned to us, please contact our customer service team via the CONTACT FORM. We will see what exactly happened and together determine what to do