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<p>If the carrier is unable to deliver your parcel or if the storage period is exceeded and the parcel is returned to us, please contact our customer service team via the <a href="https://contact.gorgias.help/forms/c2q64sc2" rel="noopener noreferrer" target="_blank">CONTACT FORM</a>.</p><p>We will see what exactly happened and together determine what to do next!&#xA0;</p>

If the carrier is unable to deliver your parcel or if the storage period is exceeded and the parcel is returned to us, please contact our customer service team via the CONTACT FORM. We will see what exactly happened and together determine what to do

According to the carrier, the parcel has been returned to you, what now?

Order Questions

Problems with delivery

How long does the delivery take?

My tracking number hasn't updated for a while

When will my order be dispatched? How long does processing take?

Which countries do you ship to?

Can I buy the products in retail stores and if so, where?

Shipping

Delivery is taking too long

My parcel arrived damaged

There are products missing from my order

I received different bears than the ones I ordered

How can I cancel my order?

How can I return the bears?

Can I return opened jars?

Can I return my order if I am not satisfied?

Cancellation & Returns

How can I pay for my order?

Can I pay "cash on delivery"?

Do you sell gift cards?

How long does it take for the refund to be credited?

I forgot to add the discount code

Can I combine discount codes?

Where can I find a discount code?

Payment & Discounts

Can I make changes to my order?

Can I change my delivery address?

Change in order

Can the bears be taken during pregnancy/breastfeeding?

Which products are suitable for children?

Can I give melatonin bears to my child?

Can my teenage child take the same bears as me?

Bites vs Bears for Kids

Pregnancy & Kids

How do I make use of the satisfaction guarantee?

What should I do if more than 100 days have passed since the date of purchase?

Do you offer sample packs?

Satisfaction Guarantee

How long do I have to take the bears before I can see and feel results?

Don't I risk an overdose if I combine them?

Are there any bears that should not be taken together, or can I take several bears at the same time?

When should I take the bears?

How many calories are in one portion?

Can men consume these bears?

Intake

Are the products suitable for people with allergies?

Which products contain gluten?

Are there any side effects associated with the bears?

Will the bears influence the effect of the medication I am currently taking?

Can I get a medical consultation from you?

Why aren't all your products vegan?

Do your products contain alcohol?

What type of collagen is used?

Bears and thyroid

Ingredients & Medical Point

Ah-Mazing Hair and body hair?

PMS bears intake

Difference between Trust Your Gut and One in a Billion

How to combine biotine with keratin

Questions about products

Do you have a product catalogue?

Product brochure

Not sure which products are best for you?

Free beauty and nutrition quiz

Expert Advice

Intake, recommended dosage and ingredients

How can I get in touch with you?

Can I call you by phone?

When can I contact customer service?

Can I collaborate with Bears with Benefits?

Help & Contact

According to the carrier, the parcel has been returned to you, what now?Updated a year ago