I received different bears than the ones I orderedUpdated a year ago

As a rule, of course, we only send the goods that you have ordered. Nevertheless, we are still humans and small errors can occur from time to time. Therefore, if you find other bears in your package than the ones you originally ordered, please contact our customer service via the CONTACT FORM and provide us with your order number. Describe exactly which bears you have received and which are still missing. We will then arrange an exchange of the bears and inform you about the further procedure.