Find clear guidance on canceling orders and initiating returns. Understand the steps involved, learn about our return policy, and get answers to common questions regarding cancellations.
To start the process, we ask you to fill out the cancellation form. HERE is the link. As soon as we have received the form, we will take care of the cancellation immediately. If you have any further questions or need assistance, we will be happy to h
Please contact our customer service via the CONTACT FORM. Inform them about the products you wish to return and from which order. They will assist you with the next steps.
We cannot take back jars that have already been opened. Please contact our customer service colleagues via the CONTACT FORM if you would like to return such products. If you wish to return products because you are not satisfied with them, we are happ
If you're not satisfied with your order, you can apply for our Satisfaction Guarantee. Please contact our customer service via the CONTACT FORM, and they will help you with the next steps.