Find answers to your questions about the delivery journey. Learn about estimated delivery times, tracking information, and shipping options. Discover what to do if your delivery is delayed.
Standard delivery time is 1-2* business days (Italy mainland) or 2-4* business days (Italy Islands). Please note that delivery time is calculated from the time you receive the tracking number and not from the time you place your order. Once the parce
We understand that it can be concerning when there are delays in the tracking updates. We sincerely apologize for any inconvenience this may have caused. Please note that once we have handed over the parcel to the delivery company, we no longer have
We usually need 1-2 working days to pick & pack the orders. During peak season (Christmas, Black Friday) the process may take longer. Once the package is handed over to the carrier, the carrier is responsible for the delivery. Usually it will take 1-
From the current website* you can place order to Germany and Austria. If you are located in:🇬🇧 United Kingdom, you can place your order HERE.🇧🇪 Germany*, you can place your order HERE.🇮🇹 Italy, you can place your order HERE.🇲🇫 France, you c
Unfortunately our bears are not yet available in any store.